Returns, Refunds + Exchanges
Please submit a returns request form and our team will get back to you. Unless the item is faulty or a shipping error, the return shipping and resend of the new product will be your expense. Find some details below.
Returns
To be eligible for a return, it must be within 30 days of purchase. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
These items will not be able to be returned unless found to be defective:
- Personalised or made to order items
- Jewellery (earrings)
- Swimwear - Underwear
- Perishable products including health and beauty
- Personal care items
Please get in touch if you have questions or concerns about your specific item using the request form.
Damages and issues
Please inspect your order upon delivery and contact us using the request form as soon as possible if the item is defective, damaged, or if you receive the wrong item.
We will accept returns for faulty or defective items within a reasonable time frame as long as the fault is reported as soon as it occurs. You cannot claim if:
- You used, washed or stored the product incorrectly
- You broke it using it in a unreasonable way
- You modified it which caused the fault
