Flat Rate Shipping Details

If you are based in Aotearoa, shipping has a flat rate of $10 (this does not include Wholesale Products)

Our Shipping Process

All products on Konei are sent from our store in Manukau. Our standard fulfilment time is 48 hours before courier pick up. As a team of 2 at times there could be delays due to sickness.

Missing, Lost or Damaged Parcels

Once an order has been dispatched, it is the responsibility of the customer to notify us within the courier’s required timeframes if there are any delivery issues.

Courier investigation timeframes are as follows:

Damaged Parcels

• Domestic (Business sending): 7 business days from delivery

• Domestic (Personal sending): 10 days from delivery

• International Courier: 4 months from delivery

Lost Parcels

• Domestic Postal or Courier Service: 21 days from dispatch

• International Express Service: 30 days from dispatch

• International Courier Service: 4 months from dispatch

• International Postal Service: 90 days from dispatch

If we are not notified within these timeframes, we are unfortunately unable to lodge an investigation or claim with the courier. In these cases, Konei is not liable for replacement, refund, or reimbursement.

We strongly encourage customers to check tracking regularly and contact us promptly if there are any concerns regarding delivery.